Returns and Refunds
- To start a return, please go to the order details page, click the “REQUEST REFUND” when the order status is “Received” and fill all the information needed. We will process your refund application as soon as possible upon your request.
- Customers may request a refund on an order within 14 days of delivery or the latest estimated delivery date.
- Our team strives to respond to all requests within 2 business days. We’re always available to help！
- Once an order has been placed, you may cancel any item in your order in the Order History section before it is shipped.
Refund Request Denied If:
- It has been more than 14 days since items were delivered to you.
- The items were returned without having received the buyer’s address from our team.
- You are unable to provide a valid tracking number and the related information needed